The problem is often not only what happens.
It is how it is communicated.
The delay is manageable. The way it is conveyed causes the alarm.
The decision is sound. The way it is explained creates the resistance.
The feedback is fair. The way it is delivered causes the hurt.
The facts matter. But so does the way they are conveyed, and the way they land.
A lot of unnecessary friction gets created not by the issue itself, but by the communication around it.
So when something starts becoming bigger than it should, look at both.
What actually happened?
And how was it communicated?
Sometimes fixing the second prevents the first from becoming a much larger problem.
