What makes for good communication? Are there some ground rules that can help individuals to communicate effectively?
Reflecting on my own communication philosophy, here are seven things I tell everyone to focus on in all conversations.
- Be genuinely interested in people, not just their work or output. This is essential if you wish to go beyond just having a transactional relationship with someone.
- Be conscious about not talking about yourself, your achievements, or your past glories unless someone is asking you to talk about it.
- When discussing, focus on solutions, not on problems. Many have a tendency to discuss issues and problems endlessly.
- Focus on using “We” more than “I.” You will not evoke trust if you keep using a lot of “I” in conversations.
- Get good at remaining silent if you have nothing of value to add. You don’t have to add your two cents to everything the other person says.
- If you are upset, don’t speak. Don’t let your emotions take over. Take time to frame your response carefully before you deliver it.
- Disagree, but don’t be disagreeable. Don’t be squeamish about conveying your disagreement but do it in a civil and positive way.